Problem with saving pages! =(

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  • Question
  • Updated 8 years ago
Hi,firstly, kudos to yola for having such a great tool that makes it so easy for ppl to create a website!

However, recently I have been experiencing problems with updating my website. Whenever I added something to my page, I try to save the page and a pop up message prompts me that I have another version of the page saved. This occurs even when I saved the current page and I tried to save again after that. This occurs even when I logged off and logged on again!

Any help would be greatly appreciated! =D
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Tan Tommy

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  • frustrated

Posted 8 years ago

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Emmy

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Hello Tan,
I'm sorry to hear you are having this problem and would like to help. Can you tell me if you possibly have more than one instance of the Sitebuilder open on your computer at the same time, or if there is ever more than one person editing the site at one time from different locations? Either of these scenarios will prompt that error message. If neither of them apply them we will look into it further.

Kind Regards,
Emmy
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Tan Tommy

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Hi, I do not have more than once instance of the yola sitebuilder or ore than one people editing the site at one time... It randomly came up when I saved the page!
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Tan Tommy

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Hi, I do not have more than once instance of the yola sitebuilder or ore than one people editing the site at one time... It randomly came up when I saved the page!
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Tan Tommy

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Hi, I do not have more than once instance of the yola sitebuilder or ore than one people editing the site at one time... It randomly came up when I saved the page!
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Marije, Official Rep

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Hi Tan Tommy,

Thank you for that information - this seems to be a known bug affecting a few people on Yola. I've asked our engineers to take another look and I hope we will be able to come back to you soon.
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Emmy

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Hi Tan Tommy,

I'm sorry you are still having this problem, and thanks for letting us know you don't have two instances of the sitebuilder open. We are looking into this currently and need to take a closer look at what you are experiencing in your Sitebuilder. Could you please email me at support@yola.com and if possible give me the exact steps you are taking before you see the message and we will try to reproduce it on our end. This would be really helpful for our troubleshooting.

Thanks much,
Emmy
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Emmy

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Hi Tan Tommy,
I just wanted to update you on this bug you are experiencing, it is seeming a difficult one to track down, but there are some engineers working on it. I am sorry for the wait. Are you still experiencing the same thing with your site? Has anything changed?

Kind Regards,
Emmy
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svclubnz

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Ok - this is happening to me. Very frustrating.

I build a page. It uploads well as published. (Usually) but often will ask if I want to save 'current page' as though I have timed out... or opened abouther browser.

Then when I log off and log back in... having saved current version... all the old info back. It reverts to the orginal text. What is beynd odd is the NEW conent is visable still on the hosted page.

This is happening a lot. - please help. petadowle@yahoo.com
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jeremy, Employee

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Hi there Svclubnz,
I am sorry you are having this problem.
We are currently looking into this bug and one of our team will be getting back to you with regards to your site.
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Emmy

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Hi Svclubnz,
I can definitely understand your frustration. We are working to track down the cause of what you are experiencing. Can you please email me at support@yola.com and we can work on this together. I need to have a closer look at exactly what you are seeing and try to replicate it. Thanks so much!

Emmy
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terrivan85

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The exact thing is happening to me as well and it happens on two different sites that I'm working on. The sitebuilder tool is basically no unusable to me. I'm surprised that there hasn't been a resolution posted on this forum if it's been 7 months since it was reported.
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Brianna

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Hello Terrivan85,
I see that you have posted on a new thread and will comment in regards to your situation there, so we are not communicating back and forth on two posts. This should help relieve some miscommunication that could happen.