Problem with shipping calculation that formerly worked

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  • Problem
  • Updated 7 years ago
My site is experiencing a problem where customers try to place an order and a message comes up there is no shipping available. It has formerly worked. It is connected to the USPS system and I checked all the listings, their individual settings show shipping.
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Sheila Sweeney

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Posted 7 years ago

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Photo of Gop


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Hello Sheila,

Wondering if your Zones definition need reviewing? If the Zone isn't appropriate the shipping won't be able to discern the valid shipping rule.

If you can take a screen shot of your shipping rules then can check with your setup. I would also check the connectivity with USPS which would probably mean a phone call or email to their CS.