problem with site

  • 1
  • Problem
  • Updated 9 years ago
  • Acknowledged
Hi i have a problem when trying to access my site through yola. there is an error message coming up and won't open the site after i log in. I cannot find anyway of contacting support other than on here on email. i wasn't even aware that synthasite had chaanged to yola until today. please help.
Photo of oooo

oooo

  • 33 Posts
  • 0 Reply Likes

Posted 9 years ago

  • 1
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Official Response
Hi Sarah,

We've received your email in Support, I will answer you here too.

Could you let us know what the error says? If possible, can you try these steps:
* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: http://www.wikihow.com/Clear-Your-Bro....
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: http://www.google.com/cookies.html.
* Check that your browser is set to enable Javascript. This link has more information on how to check: http://www.ehow.com/how_4815661_turn-....
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

Please let us know if that doesn't help at all.