problem with site

  • 1
  • Problem
  • Updated 10 years ago
  • Acknowledged
Hi i have a problem when trying to access my site through yola. there is an error message coming up and won't open the site after i log in. I cannot find anyway of contacting support other than on here on email. i wasn't even aware that synthasite had chaanged to yola until today. please help.
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Posted 10 years ago

  • 1
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Marije, Official Rep

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Official Response
Hi Sarah,

We've received your email in Support, I will answer you here too.

Could you let us know what the error says? If possible, can you try these steps:
* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information:
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser:
* Check that your browser is set to enable Javascript. This link has more information on how to check:
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

Please let us know if that doesn't help at all.