If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm taking it that you can't even access yola.com, is that right? When I look at your login e-mail address for our Community Forum, I can see that it contains MTN, so I presume that MTN is your internet service provider.
If you're experiencing problems accessing yola.com and your ISP is MTN or Afrihost using MTN, this is a known issue which can be solved. Other Yola customers who experienced the same problem have contacted MTN Support and were able to fix it with their assistance.
These are the steps they shared with us:
Start > Control panel > Network & Sharing Centre > Change Adapter Settings > Right-click on Active Connection > Properties > Internet Protocol Version 4 > Use the following DNS server addresses > Preferred DNS server > 22.214.171.124 > Alternate DNS server > 126.96.36.199 > check Validate Settings on exit > OK and Restart PC
We hope this works for you as well. If you are still having trouble, please let us know what errors you see and which Internet Service Provider you use.