Problems publishing website.

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  • Updated 7 years ago
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We are having problems getting our website published via yola. The company warehouse is where the domain is, and eukhost is where it is being hosted. Both these companies say they are pointing their servers to yola, but when we try and publish the website it is saying a problem with the A records, although we have had confirmation from Company Warehouse that they are pointed at Yola.

The site is www.northamptonh2o.co.uk
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Northampton H2o

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Posted 8 years ago

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Sanja, Official Rep

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Hello Northhampton H2o

I have just responded to your email ticket. Please let me know if you have not received it.
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Northampton H2o

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Thanks, I have the reply (sorry I didn't realise my partner had submitted a ticket as well as me writing on here) but we are still having problems.

The company warehouse state they are pointing the servers to yourselves, and the namesservers to eukhost. Does this sound right?

Sorry we are novice at this and struggling to get it up and running :(

Thanks
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Sanja, Official Rep

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Hi Northampton H2o

When I look up your domain's settings, I see that you do not seem to have any A records pointing to Yola. You have your A records pointing to: 109.203.111.112

Please make sure you have 2 A records set up to Yola only. If you would like your domain to work correctly with the "www" prefix you need to make sure that your DNS settings are configured correctly to support the "www" prefix. For this you need to set up two A-records:

* Some domain registrars require one A Record with the hostname "@" and one with the hostname "www".
* Other domain registrars allow you to create one hostname called "domain.com" and another "www" (replace "domain" with your own address).
* Both should point to our IP address: 184.72.229.176

For more information on pointing your domain to Yola, please take a look at our tutorial: Publish to a domain you already own.
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Dejay Garden

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Is this IP 184.72.229.176 still the correct one??? I lost my website this morning?
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Justine

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Hi Dejay,

I have visited your site, http://www.northamptonh2o.co.uk/, and could connect to it - below is a screenshot of your homepage:



If you still can't see your site, please let us know what type of errors you're getting!