Problems renewing domain

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  • Updated 7 years ago
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I've been trying to renew my yola domain sgimalta.com, but something is not right. I did make a renewal, but instead of sgimalta.com I was assigned sgimalta.co.uk. Each time I try to enter sgimalta.com I am directed to network solutions which tells me that I'm pending renewal but does not give me options to renew.

Please help me.
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marielouise.zammit

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Posted 7 years ago

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Nazlie

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Hello marielouise.zammit

Thanks for explaining your problem here. I will ask our Payments team to investigate this issue. Someone will get back to you within 24 hours.

Nazlie
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Jackie

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Hi marielouise.zammit,

Your domain sgimalta.com expired on the 12 July 2011, and you are able to renew it for up to 30 days once it has expired. Once the 30 days have passed we no longer have access to renew the domain. The domain then goes through what is known as a "deletion" period at the registrar, and once it becomes available again it will then be offered back up for sale. T

This is standard industry practice and the domain registrar only has a 30 day window in which to retrieve expired domains. This process is used to protect users who let their domains expire in error while still keeping the process moving forward to prepare domains for sale again.

Your only option at this stage is to wait for the domain to be released by the registrar and repurchase it. To do this, you will first need to unpublish your site by following the steps on this link: How to unpublish your site.

You can check if your domain is available and repurchase it by following these steps: Buying your domain from Yola.

We understand that this process can come as a surprise to customers, and that is why we send email renewal reminders from 3 months before your domain is due to expire. Could you let us know if you received the renewal reminders, and if you did not please let us know and we will investigate.

While you wait for sgimalta.com to become available again, you can publish your site to sgimalta.co.uk instead, and once you repurchase sgimalta.com you can use both domain names. Some customers find having two domain names useful as this helps build your brand identity and no matter which domain extension they choose they will be redirected to your site.

If you have any further questions, please let us know and we will be happy to help.

Thanks,
Jackie