Problems uploading banners

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I am having trouble uploading banners. The edit option doesn't fully appear so there is no option to keep the aspect ratio for example. Also not possible to click OK. Plus even when I upload banners used previously (which should therefore be the right size) they don't fill the available space. I have had this website for 3 years or so and this hasn't been a problem before. It happens whether I open in Firefox or Internet Explorer. I hope you can help.
Photo of Lisa Holyhead

Lisa Holyhead

  • 1 Post
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Posted 6 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
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Hello Lisa

Can you please try these basic trouble-shooting steps and let us know if none of them sorts out the problem:

  • Try loading the site on a different computer or network to see if you experience the same issues.

  • Clear your browser's cache. This link has more information: Clear your browser's cache.

  • Try loading the site in a different browser (e.g., Chrome, Firefox, Safari, Internet Explorer).