Problems with Domain Name Transfer

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I am in the process of transferring my domain to my current website, but in the meantime I am using the .yolasite addy. My site is constantly reverting the primary domain to the one that is still in the process of being transferred. It doesn't seem to have a rhyme or reason when or how it does it, but I constantly have to go back and change the primary domain, otherwise my website isn't showing up. I am trying to let people know that we are out there and direct them to the website and they keep getting error messages because its directing them to the domain name that's still in the process of being transferred. HELP!!
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Laura Smith

  • 1 Post
  • 0 Reply Likes
  • very frustrated!

Posted 6 years ago

  • 1
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Sanja, Official Rep

  • 10698 Posts
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Hello Laura,

I can understand your frustration. What I suggest is removing your custom domain from your site and publish only to your subdomain until the domain process has been completed. Here's how to remove your custom domain:

1. Log into your Yola account and click on "Advanced Settings" next to your site name on the My Yola page.
2. Next to the domain name that you would like to remove, click on "Remove".

Please let me know if you experience any further trouble with this.