Problems with Emails never received

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  • Question
  • Updated 7 years ago
People aren't able to send me emails. They keep bouncing back because of server problems. I'm not sure if this is something I did wrong setting it up.
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Jackie Cheuvront

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Posted 7 years ago

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Jackie Cheuvront

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I just saw a message that said it didn't trust the certificate and I hit always trust. I hope this fixes my problem.
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jeremy, Employee

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Hello Jackie,

Has this solved your problem?

If not can you please tell us what email provider you are using? Are you using Yola Mail or Google Apps or another provider?

Many thanks for working with us on this.
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Jackie Cheuvront

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I wasn't sure until now if it was working. I seem to receive some emails and not others. I think it's mostly when people hit reply to a message I have already sent them it bounces back for some reason.

I am using Mac Mail and have linked my Yola Mail account to it. It seems my Yola Mail box still receives emails but it's random which ones don't bounce back and which ones do.
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Sanja, Official Rep

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Hello Jackie,

I have forwarded this to our DNS Team. Based on what you've described, it may be difficult to pinpoint the cause of this but I'm hoping that our DNS Team may have some suggestions for you.