problems with my domain

  • 1
  • Problem
  • Updated 10 years ago
  • Solved
Hi Recently i had everything sorted with my own domain name and it all worked but tody i have been trying to make the site muchj more better as you do and for some reason i cant access the site now through my domain and tried repulishing the site again but says it is pointing to 208.75.209.232 but on telivo i know for fact it is not bc i have changed it to 208.75.208.172 about 5 times and still comes up with same thing im not sure how to sort this can anyone help me
please

thanks gary
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qhawks

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  • sad, frustrated

Posted 10 years ago

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Marije, Official Rep

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Hi Gary,

Could you post your URL so that we can check whether it's pointed correctly.
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qhawks

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yeah its www.queensburyhawks.co.uk :) my site currently is not published as i didnt procced if the domain was not in use
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Marije, Official Rep

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Hi Gary,

The link above goes to SynthaSite which usually happens when you have done everything right on your DNS settings but have not published your site from SynthaSite to your own domain name. To publish your site to your own domain:
1) click on to "Publish My Site"
2) then click on the link that says "Already Own a Domain?" in the bottom of the publishing dialog box
3) then click "Next" and you will be taken through all the steps to publish your site.

Then go to your site, click on refresh to make sure you're seeing the latest version and it should be working!
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qhawks

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hi i have tried that and still keeps coming up with the same iv had the site up for like 3 weeks so i know how to do it right i dont understand why its playing up now i did delete my cookies but dont really think that got anything to do with updatein it has it?
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Marije, Official Rep

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Gary - would you mind clicking on Help > Contact Support in the top right and send an email to us so that we can find out why your site isn't publishing correctly.
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qhawks

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hi marije i just restored my computer and loaded up my site www.queensburyhawks.co.uk it came up so i guess it was due to me delteing the cookies but wanna thank you for everything and the quick replys been really helpful

message for other who have similar problems: dont delete your cookies from synthasite lo if you do restore the computer after

thanks again marije
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tlafren

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I'm looking for someone that can upload a new site for me to my website from FTP, can you help?
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Marije, Official Rep

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Hi tiafren - for a website to work with SynthaSite it does need to be created with our site builder. Unfortunately it is not possible to upload a site created with different software. I am sorry I could not be of more help with this request.