problems with my site

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I have a problem with my website, every time I turn around my site is down if you can't keep it running than I will bring my business else where. I never had problems the first year and now I am paying more and getting less service. www.interamericanprint.com
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Michelle Eddington

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Posted 7 years ago

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Gop

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That's really bad Michelle. I hope this can be worked out very quickly for you.

May I suggest that you subscribe to a free site monitor for say a month. This will show you both the downtime(s) and help identify a pattern if there is one. The way these work is by monitoring your site from very remote locations both on-shore and off-shore. It's presumed to be unbiased and I have no idea who would be the best provider for this :)

I found this invaluable about 18 months ago(?) and it then became apparent with the engineers data. Always good to have facts but is an effort I agree.
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Jackie

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Hi Michelle,

Your Yola Bronze subscription expired which is the reason that your site was no longer visible online. Now that your subscription has been renewed we have restored your site.

You are now opted-in to auto-renew monthly, which means that your subscription will renew automatically and you shouldn't experience any further downtime. If you would prefer to opt-out of auto-renewals please let me know and I can send you the steps.

Thanks,
Jackie
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Jackie

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Just a note that if you still can't see your site, please try clearing your cache. Thanks!