problems to upload changes and not getting the e-mail service I paid for; Please help.

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi, I just became part of yola silver today and trasfered my domian, I also paid for a year of e-mail service, but neither the changes I make in my page get published, or I get the e-mail service, it keeps asking me to pay for it again, please help!!
I will like to resolve this today, since I'm taking this day of work for this matter.
Thank you in advance...
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Cora

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  • very frustrated

Posted 6 years ago

  • 1
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Gop

  • 7473 Posts
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Hello Corazon,

One of the Yola Support people will respond to your query. They intend to reply to Silver Subscribers within 24 hours here or by email. Don't get frustrated :) they will certainly help you. with this problem.
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Cora

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I see on the recent problems page that most of them have been replied, except for mine. wondering why....(?)

This reply was created from a merged topic originally titled
second try.
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Jackie

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Hi Corazon,

I have looked up your domain transfer, and it is currently in progress and will be completed within the next 7 days. This is an automated process, and unfortunately we can't adjust or influence this system.

Once the transfer has completed to Yola, you will be able to publish your site and use Yola Mail.

If you have any further questions on the transfer please let us know.

Thanks,
Jackie
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Stefan, Official Rep

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Hello Corazon

I'm sorry that you had to wait for so long to get a reply from us. As you have a lot of different questions/problems that will need to be carefully checked, I brought your request to the attention to one of our specialists for publishing and e-mail.

She will respond to you soon. Thank you for your further patience.
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Cora

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Hi, Jackie and Stefan, thank you so much for the help, I thought something like that might have been happening, but was told over the phone that the domain transfer had nothing to do with it, and of course I got worried. I'm glad it got solved and successfully transferred. Now I can finally work on the page and make quick changes.