Problems with photos

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  • Updated 10 years ago
  • Answered
In the last few weeks I have been experiencing a problem with photos on my site. I already have photos uploaded on it but when i've added new ones, or added/edited text, when i save and then preview, the photos on there whether there new or existing ones may come up wth a small white box with a red cross. I then have to delete and upload the photos again, at one time this happened with 10 photos and it took me long time time to upload them again. I have reported this a number of times but don't seem to be getting anywhere. Thanks. Sarah.
Photo of oooo

oooo

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  • confused

Posted 10 years ago

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Photo of Ruth

Ruth

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Hi SarahS,

I'm sorry you are having this problem:

* A red x will typically appear for one of the following reasons:
1) a link to an image has changed
2) a link to an image has been removed or
3) your email client or browser is unable to display that type of image (what format is your picture? The best format's to use on the web are ones like .jpg, .png, .gif)

* Have the photos been created or edited with Photoshop? The problem could be that the images have a CMYK color mode attached to them - which is not web friendly. You should be able to set your color mode to RBG-16bit and you will then be able to upload them.

* Did you delete the pictures from your File Manager? For the pictures to displayed on your site, they need to remain in the File Manager.
Photo of oooo

oooo

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Hi, the photos are in my file manager, i had to delete on my site in synthasite and and upload them from file manager to my site again. It has happened to nearly all the photos on my site, even if they have been on the site for a while. They have only been edited in picnik as i don't know how to edit them in photoshop. At the moment they are showing ok as it's took me a while to get them right again, but if i want to add new ones or add text i am worried that when i save and preview the same problem will happen again.