Problems with Yola using either Chrome or IE9

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I've experienced problems with Yola using either of two browser systems - namely IE9 and Chrome.

I first tried using IE9 but I had picture resizing problems using this browser and after reporting it, a Yola rep advised me to switch to Chrome.

I uninstalled IE9 and downloaded Chrome.

Before long I found Chrome was highly unstable and caused my whole system to freeze. I only just managed to recover use of the PC by uninstalling Chrome (which is riddled with Spyware anyway) and rolling back to IE8. Once stabilised, I swore I'd never use Chrome again!

The following day I re-installed IE9 and everything went back to normal.

However, Yola does not properly support IE and it shows when trying to publish my altered pages. 95% of the time I receive a message in a red box saying, "Sorry, something went wrong. We have logged the error for our records. Please try again. if the problem persists, email support@yola.com for further assistance."



One problem with both browsers when using Yola is the continued need to delete cache/browser history before, during and after editing and you need to do the same to a viewing webpage (inc. page refresh) before the alterations are public (to me at least).

Any advice would be appreciated on any of these matters.

All the best,

Martin Underwood
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Martin Underwood

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  • browned off

Posted 6 years ago

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Gop

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Hello martin,
If you are running IE9 then it sounds as if your operating system is Windows 7, I'm guessing

There aren't any spyware on either of the two browser installations if you downloaded from the primary resources as these are monitored and cleaned continuously, these would have been picked up along the way and can be prevented with anti-spyware sentinels.

The cache clearing is a need when using Yola for sure but not normally at the rate that you are mentioning. You can set the cache size on your computer.

Yola does support IE 7, 8 and 9. FireFox from about 12 onwards and the current dynamic version of Chrome.

All your symptoms are suggesting there is a local issue and your mention of "riddled with spyware" makes me wonder if you have some virus on your system causing problems. it's certainly something to look at.

Chrome is probably the most stable of the 2 browsers mentioned and is the most recommended browser for use.

The picture resizing issue you first mentioned has been reported by a number of people but it's not associated with the browser but rather the image editing facility being used.

You mentioned that publishing is causing an error 95% of the time, is this recent or an ongoing issue. That's really unusual and once again i would look locally to see if there is some systematic problem on your PC side, system or site.
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Martin Underwood

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Hi Gop,

The publishing issue has only recently surfaced in the past few days (since restoring IE9).

As for a virus, I run Avast AV, Advanced System Care, Spybot, Spywareblaster and CCleaner plus a standard Windows Firewall. I can't see there's much more I can do to look after my system - particularly when I run regular updates and checks.

It's with the aid of these programs that I discovered a number of spyware related to Chrome (and not the ones they use to discover your location).

The image resizing (by dragging from the corner, not by accompanying editing software within Yola) improved once I switched to Chrome. I noticed the difference when I switched back to IE9 but it has since improved.

In Chrome's defence I did notice it was faster browsing on the net but I gladly sacrifice this in order to have a stable computer.

Thanks for taking the time to write,

Martin.
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Martin Underwood

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I've been trying all day to publish the pages on http://theplaystationuk1s.yolasite.com and all day I've been rejected (see photo at the top of the page).

Can an admin please access and publish my pages for me for the time being until I can find a solution to the problem?

Thank you,

Martin
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Laura Thomas, Social Media Coordinator

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Hi Martin,

I went ahead and published theplaystationuk1s.yolasite.com for you. I hope this helps!
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Martin Underwood

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Dear Laura

Thanks for doing that for me. At least the pages are safe until I can work out why I can't do it for myself.

All the very best

Martin