If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
my site is published but I cannot reach it. When I type in the URL its returns page cannot be displayed. ??? I check with my Domain registar and everything checks out. DNS issue, Nameserver settings? The site published...
well... for starter, did you redirect your domain (from your domain registrar) to point to yola? Another, sometimes it takes a while after you change the DNS settings and publish the site to get on the internet for the first time since you've purchased the domain. I've heard of it sometimes taking up to 24 hours. It took mine two hours to completely be online after I purchased the domain. If you haven't waited at least two to four hours, I would give it a little bit longer! :)
I'm sorry to hear that getting your domain set up has not been going smoothly.
Please make sure that your A Records point to Yola only. You will also need to make sure you have 2 A records set up, one with the hostname "www" and one with the hostname "@" or "*". Both A records should point to 184.108.40.206 - you should do this regardless of which domain you want as primary.
For more information on pointing your domain to Yola, click on this link.
If you'd like, you could post your domain and we can try to take a look at the domain settings and see what's going on.