Published sites unavailable from some locations

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Good day

As many of you have reported, published sites are unavailable from certain locations. This was caused when an upstream provider did some routine maintenance earlier today that went wrong unexpectedly.

It particularly affects visitors from the UK, although other locations may also be impacted. At this time we do not know when it will be fixed. All we know is that every available person is working on it as hard and as fast as they can.

Please refer to this thread for updates. We have very little information at the moment but will post any further information we receive as it comes in. We are aware that this is of the utmost urgency to all affected customers and it is receiving our undivided attention.
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Francois, Employee

  • 282 Posts
  • 19 Reply Likes

Posted 5 years ago

  • 1
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Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Official Response
Hello everyone

I have checked every URL which was provided on your posts, and all these websites work on my end again.

Can you please all clear your cache and cookies, and retry accessing your published websites? Yola.com should also be available again.

Please let us know if things are back working or not on your end as well.
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Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Official Response
Hello all again

Thank you for posting your feedback! Good news: The problem seems to be solved.

We would like to deeply aopolgize for this outage. We know how this can impact on small businesses and frustrate our users. At the same time we are more than happy that your Yola websites all seem to be up and running again.

Thank you so much for bearing with us on one of those luckily very rare incidents. Please let us know should you encounter any more issues with your Yola websites.