Good day
As many of you have reported, published sites are unavailable from certain locations. This was caused when an upstream provider did some routine maintenance earlier today that went wrong unexpectedly.
It particularly affects visitors from the UK, although other locations may also be impacted. At this time we do not know when it will be fixed. All we know is that every available person is working on it as hard and as fast as they can.
Please refer to this thread for updates. We have very little information at the moment but will post any further information we receive as it comes in. We are aware that this is of the utmost urgency to all affected customers and it is receiving our undivided attention.
As many of you have reported, published sites are unavailable from certain locations. This was caused when an upstream provider did some routine maintenance earlier today that went wrong unexpectedly.
It particularly affects visitors from the UK, although other locations may also be impacted. At this time we do not know when it will be fixed. All we know is that every available person is working on it as hard and as fast as they can.
Please refer to this thread for updates. We have very little information at the moment but will post any further information we receive as it comes in. We are aware that this is of the utmost urgency to all affected customers and it is receiving our undivided attention.
Francois, Employee
Posted 6 years ago
This reply was created from a merged topic originally titled
Is there an issue with the Yola web servers today?.
I have 2 sites, neither is accessible at present. vwww.imlsportsconsultancy and www.isogonmarketing.co.uk
Is there an issue with the Yola web servers today?.
I have 2 sites, neither is accessible at present. vwww.imlsportsconsultancy and www.isogonmarketing.co.uk
Stefan, Official Rep
Hello Dean
Your site http://www.creditnsurancenews.co.uk/ is up for me again. Can you please clear your cache and cookies, and retry?
I wasn't able to access your first URL. Can you try that one as well, please?
Your site http://www.creditnsurancenews.co.uk/ is up for me again. Can you please clear your cache and cookies, and retry?
I wasn't able to access your first URL. Can you try that one as well, please?
This reply was created from a merged topic originally titled
My website is down. Can anyone help?.
Hello, my website has been up and running fine for a few years now. However I found out this morning from a parent (I am a tutor) that it isn't online any more. When I type in my website address on Explorer or Chrome I get an error message saying 'This page can't be displayed'.
I must admit I'm very worried as I rely completely on my website and there were dates and links on there for my parents that they now cannot access. I have worked very hard on the website. New parents cannot contact me either.
I'd had some worrying messages recently from another local tutor and I tried to ignore this. A parent also says she was offered payment for sharing my material. Now I am paranoid that he could have complained/ done something against me?
My payments are up to date - a payment was recently taken - and
I have sent a support message to Yola but I'm worried about the wait as it says they have large numbers of support requests at present.
I would really appreciate some guidance to get my website back online.
I can access it in yola and press 'publish' but it still isn't online.
My website is down. Can anyone help?.
Hello, my website has been up and running fine for a few years now. However I found out this morning from a parent (I am a tutor) that it isn't online any more. When I type in my website address on Explorer or Chrome I get an error message saying 'This page can't be displayed'.
I must admit I'm very worried as I rely completely on my website and there were dates and links on there for my parents that they now cannot access. I have worked very hard on the website. New parents cannot contact me either.
I'd had some worrying messages recently from another local tutor and I tried to ignore this. A parent also says she was offered payment for sharing my material. Now I am paranoid that he could have complained/ done something against me?
My payments are up to date - a payment was recently taken - and
I have sent a support message to Yola but I'm worried about the wait as it says they have large numbers of support requests at present.
I would really appreciate some guidance to get my website back online.
I can access it in yola and press 'publish' but it still isn't online.
Monique, VP of Customer Support
I am so sorry Rebecca! Please follow this thread for the latest information. All I can say is that it is not you - it's on our end and being caused by a known issue with one of our service providers. Your site will be back online with everyone eles's - I just can't say when that will be.
i'm now happier that i know its not just me, but some comfort?
I wish yola had at least sent a direct mail to all uk customers this morning, as i have been pannicking.
A day in the office with stock ready to list, day wasted.
I'm sure yola will sort it, ask the engineer if he knows what system restore means lol
I wish yola had at least sent a direct mail to all uk customers this morning, as i have been pannicking.
A day in the office with stock ready to list, day wasted.
I'm sure yola will sort it, ask the engineer if he knows what system restore means lol
Monique, VP of Customer Support
I am so sorry this caused you to panic! I wish we could have emailed everyone, but unfortunately we have no way to mass email a subset of users on short notice, especially when we are not sure exactly who is impacted. However, we will use this channel to keep everyone up to speed.
Monique, VP of Customer Support
Monique, VP of Customer Support
Maybe it was my comment Monique.lol
I have over 100 sites on Yola, so just checking now and all seem to be up.
Please pass on my thanks to all involved to resolve this and please can we have a picture of the decapitated head of the person responsible?
Have a nice day everyone.
I have over 100 sites on Yola, so just checking now and all seem to be up.
Please pass on my thanks to all involved to resolve this and please can we have a picture of the decapitated head of the person responsible?
Have a nice day everyone.
Monique, VP of Customer Support
Murphie's Law, I tell you! If it was your comment that did the trick I thank you from the bottom of my anxiously beating heart! Thanks for taking this with a sense of humor and letting us know that things look good on your end. I will have a nice day once we can confirm that this is all good for all concerned!
What can I say. Great support for your customers as always.
Stefan, Official Rep
Boomer, Champion
Stefan, Official Rep
