published without publishing

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  • Problem
  • Updated 11 years ago
  • Acknowledged
Archived

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I was setting up my synthasite and I decided to publish it before it was done just to get the domain name. The first problem I encountered was getting a message that Paypal transaction failed. I checked my email and found nothing wrong. I typed in the domain name and found out it was already published as my synthasite. My account was still in the create page and everytime I try to publish i get to a dead end. putting in new domain name only gets me "You already own this domain". I put in "Already own my domain" and it keeps me getting nowhere. A glitch maybe? I can save my site but it doesn't update the one that was "published".
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JB

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  • confused

Posted 11 years ago

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Emmy

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Hello,
Is you site currently showing to a live site? If so what is the url?

Thanks,
Emmy
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Monique, VP of Customer Support

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Hi JB

Could you email us at support@synthasite.com with the details of the domain you bought (if you haven't done so already). We want to help you get this sorted out as soon as possible!