Publishing Emergency!! I published my site..but when I went to the page it wasn't mine!

  • 1
  • Question
  • Updated 8 years ago
  • Answered
PUBLISHING EMERGENCY!!! I published my site to my domain name but when I went to my webpage it wasn't my page! Someones page is published to my domain name? How can this happen? I have my page set up to my yola site and when I went to it it wasn't my page it's some 12 yr old girls page! How can this happen??! PLEASE HELP!! I cannot have people go to my website and it not be me!
Photo of stephanie nay

stephanie nay

  • 7 Posts
  • 0 Reply Likes
  • confused

Posted 8 years ago

  • 1
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Stephanie,

I'm sorry to hear this is happening and I can help. Can you tell me what your domain name is so that I can take a closer look

Thanks,
Emmy
Photo of stephanie nay

stephanie nay

  • 7 Posts
  • 0 Reply Likes
needapetsitter.com
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Stephanie,

So I am guessing this is not your site (screen attached)? Can you please email support@yola.com with your login email and a link to this thread. As this is a public forum it's best not to post your email address here but I need access to your account to look into your problem further. Sorry for the back and forth. We appreciate your patience as we work through this together.
Photo of stephanie nay

stephanie nay

  • 7 Posts
  • 0 Reply Likes
Correct this is not my site. I will email support right now. I hope this can get fixed quickly. Also I am so confused as to how this even happened?
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Stephanie,

I received your email and was able to reproduce the problem. This is odd indeed! I need to enlist the help of an engineer and will get back to you later tonight or tomorrow morning at the latest.

Also, from looking at your WHOIS records I see this is a GoDaddy registered domain so there is no way for us to confirm ownership of the domain name as it was not purchased through us. Are you certain that you own this domain and not a slightly different version of the same name?

Thanks so much for checking!
Photo of stephanie nay

stephanie nay

  • 7 Posts
  • 0 Reply Likes
Yes this is indeed my domain name that I purchased from godaddy.com. If you need some sort of proof of that I can take a screen shot from my godaddy account and send it to you if needed? Please let me know thanks!
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Thanks for confirming that Stephanie, we just needed to be certain! We are still investigating what caused the anomaly but in the meantime, does this look better!

Photo of stephanie nay

stephanie nay

  • 7 Posts
  • 0 Reply Likes
Thank you so much that is me!!! If you figure out how this happened I'd love to know. Hope it doesn't happen to anyone else. Very strange.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Stephanie,

According to our engineers, there was some seriously wacky voodoo going on with your specific domain that happened to be owned previously by the very site owner whose site was showing up. We dd a major clean up of your domain records and it is not too likely to affect other users in the future.