Publishing my site removes password protection

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  • Question
  • Updated 8 years ago
  • Answered
I am trying to insert some excel files for the website im currently working on but I have these excel files password protected as I only want people typing in specific boxes and it works fine until I PUBLISH my page and try and download the file all the password protection is removed for some reason?? I tried deleting the link and redoing it and tried it on the preview page which worked as I would expect but again published it and the protection was removed and I really dont want that to be happening, anyone got any ideas?
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Craig

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Posted 8 years ago

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jeremy, Employee

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Hi there Craig,
I am sorry you are having this problem.

Have you access the page previously? Could you please try clearing your cache and cookies and then see if you are prompted to enter your log in details.

If this does not solve your problem, please let us know.
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Craig

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Hi Jeremy thanks for your reply I will try that tonight when I get in from work and let you know if I need any further help with this?

Thanks

Craig
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Craig

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Hi Jeremy, just to let you know I got this problem sorted with a bit of jiggery pokery lol cheers for the response!!
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jeremy, Employee

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Hi Craig,
Thanks for letting us know.
Glad you got this sorted out.