Re:Renewal

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Had renewed my Yola Silver subscription but stii receiving email to renew even though a subscription renewal comfirmation was sent to me via email. Please advice... Martin
Photo of Troy Hartin

Troy Hartin

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 7 years ago

  • 1
Photo of Brianna

Brianna

  • 2045 Posts
  • 92 Reply Likes
Official Response
Hello Troy,

Thanks for bringing this to our attention. We are experiencing a bug right now that is sending out renewal notifications after our customers have already renewed. I would like to assure you to simply ignore them, however, please share your domain with us so we can locate your account and confirm that your renewal has been processed.

If you do not feel comfortable sharing your domain on our forum, simply send us an email to support@yola.com where we will be happy to look this up with you!