Ready for action but it won't happen...

  • 1
  • Question
  • Updated 7 years ago
  • Answered
I have my own domain name. I have directed my domain name to Yola. I purchased Yola Silver last month and my web site will not publish nor recognise that I have Yola Silver. What do I do now?
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Den

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Posted 7 years ago

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Jeremy Paton

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Could you please provide us with your sites address.
And I'am sure a Yola rep can check to see if your account has been upgraded to a Silver Package.
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Nazlie

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Hi Den

We can check on the DNS settings of your domain for you. As Jeremy has mentioned, please share your URL so we can check it out.

Thanks for helping out here Jeremy! Appreciated :)

Nazlie
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Den

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Hi Jeremy & Nazlie, thanks for the replies
Yes sure the url is aussiecushion.com.au
cheers :)
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Jeremy Paton

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@Den

It appears that either your DNS settings have not been setup correctly or are still in the process of propagating through the internet. Because your URL is not pointing to any IP at this stage.
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Sanja, Official Rep

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Hello Den,

Thanks for supplying us with the URL. As Jeremy noted, you do not seem to have any A records set up. Please take a look at this link: http://network-tools.com/default.asp?....

Please be sure to configure your A records to point to Yola. For further instructions, you can check out this tutorial: Publish to a domain you already own.
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Den

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Hi Sanja
I have contacted Crazy Domains and they say I need to put my hosting with them, but I thought that Yola was hosting my website. I'm not very technical so I do not understand who does what. All I know is that I purchased my domain name through Crazy Domains. Then I purchased the Yola Silver, who I thought would be hosting the web site... I'm confused, and I will contact Crazy Domains again... maybe I'm going crazy! lol
Thanks heaps for your help with this.
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Emmy

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Hello Den,
If you have a domain purchased from Crazy Domains, and you have Yola Silver, if you would like to use this domain name with your Yola bought site, you just need to edit the A Records to point towards our ip address. Sanja gave a link on how to do this above called "Publish to a domain you already own."

If you have built a site with Yola, we are your website host, however Crazy Domains is your domain registrar and where the A Records will need to be edited.

I would say that what you can do is let Crazy Domains know that you need two A Records set up, one for the www and one for the non www version of your domain to point towards our ip address 184.72.229.176. They should be able to assist with this.

If we can assist you further please let us know.

Kind Regards,
Emmy
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Den

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Hi Emmy,
Thanks for the response.
I received this from Crazy:

Yes your domain name is registered with us. But, in order to redirect your domain name to yola.com, you need a DNS Hosting service. DNS Hosting allows you complete control over your DNS zone allowing you to set A records, MX records, CNAME records, TXT records, URL forwards and email forwards from within your Domain Name Manager. Without DNS hosting, you will not be able to configure your domain name and redirect it to yola.com.

Does this found right? I thought Yola was already hosting it...
I'm confused.
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Sanja, Official Rep

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Hello Den,

Yola is hosting your site but your domain name is being hosted by Crazy Domains - you did not purchase your domain through us. It sounds like with Crazy Domains, you need to purchase DNS Hosting service in order to change your A records. I would advise contacting them again to clarify this further.
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Den

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Oh ok, Thanks Sanja. Yes I purchased the name through Crazy a few years ago. I didn't know I had to also purchase the hosting service through them... ok I will get onto it now. cheers.
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Sanja, Official Rep

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I hope it all works out! Please do let us know how it goes!
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Den

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Hi Sanja, I think it's all working good now. Thanks heaps for everyone's assistance. Now just finalising my website to display my images and soon it will be published :))