Receiving email problem.

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Hello, I have finished with my website, my domain is pointing to Yola and the site is working fine. The problem is with my email, I cant receive emails through my domain, the hosting company says that the problem is due to the A record created, how can I fix this?
Photo of Jorge

Jorge

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Jorge,
If you changed your domain's A Records so that you could publish a site built with Yola to a domain you have registered elsewhere, this would not affect email records. The records that deal with email are MX records. I would suggest that the best thing to do would be to contact your registrar (domain manager) and see if you can get a bit more help from them. As we are not your domain manager, this is not something that we would be able to fix. I hope they will be able to help you further.

Kind Regards,
Emmy