red loading notification sticks

  • 1
  • Question
  • Updated 10 years ago
  • Answered
I have found that the red loading notification sticks and never ends when I am adding text to my site. It doesn't seem to bother me when I am only adding pictures. I have tried the escape button to no avail. I have simply closed the site and started again but it never works quite right. The best thing to do when that loading thing pops up is to close the whole thing down and go back to internet to bring it up again. What's frustrating is that this repeats over and over. It takes forever to make changes to the site!
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kathe

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  • exasperated!

Posted 10 years ago

  • 1
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Monique, VP of Customer Support

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Hi Kathe

I seem to have missed this question. Sorry for the late response.

That does sound exasperating. If it happens again, can you try clicking the green "refresh" button in SynthaSite to see if that helps.

Also, please tell me what browser and operating system you are using.

We would like to get rid of this bug so that you don't have to keep exiting our site builder!
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kathe

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I did try the refresh button to no avail. It seems to only happen when I am editing or adding text, not pictures. I have a MacBook Pro and browser is Safari. Thanks!
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Brent, Official Rep

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Hey Kathe,

I'm sorry to hear that you are having problems.

I'm running a MacBook Pro and Safari as well but can't reproduce your error. I'm running Safari 3.1.1. What version are you using?
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kathe

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I'm not sure what version it is. I'll have to get back to you on that one. I'll see if it happens next time I edit and pay more attention to the details of exactly what I'm doing when it happens. Glad you don't have same problem! Thanks for getting back to me.