Red rating from WOT, why?

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  • Question
  • Updated 8 years ago
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Why are all the Yola links, in the emails from Yola, rated as red from WOT (Web of Trust) ?
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patternists

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  • confused

Posted 9 years ago

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Dré

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Hi Patternists,

To be honest, I'm not exactly sure what the reason might be.

As far as I can tell, Web of Trust relies on the input of individuals rather than any sort of official verification. I might be wrong though.

I am going to forward this query to one or two of my colleagues who might be able to help.

Thanks for your patience.
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Ruth

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Hi patternists,

When I visit WOT and search for www.yola.com I see that Yola has quite a good reputation with them: http://www.mywot.com/en/scorecard/www...

Yola will actively disable sites that are reported to us that violate our terms of service however, due to the nature of our open, free service people will sometimes abuse us. In this case it would appear that one of our users was reported for spam.

This is something we take very seriously and we are looking into it. We put a great deal of effort into making Yola a reputable hosting space.

Please let us know if you have any further questions.
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patternists

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Thanks, we just sent Janet a screenshot of what we get in our email from Yola. Hope this helps to correct the rating. :-)
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JANET

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I work on email communications at Yola, and I looked at WOT and didn't see what you were referencing. Is there any way to show me the email issue you are having? Perhaps you can add an image showing what you are seeing?
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patternists

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Hi Janet,

I've enclosed a screenshot of the email. The red circles next to your links
are the WOT ratings as they appear in our emails from you.

Don't know why they're showing up that way, because we really enjoy
Yola, and want to make sure this isn't showing up to other people. :-)

Here's the screenshot:
_____________________________________

?ui=2&view=att&th=12711b7ea496d003&attid=0.1&disp=attd&realattid=ii_12711b7ea496d003&zw

________________
warmest regards,
Clarity
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patternists

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Patsy

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I was given a bad, red circle rating on my site because i kept posting questions on the WOT forum. The reason i kept asking questions (there were about 4 or 5 questions i asked....geez what alot!) is because i didn't know i had received a reply, as the posts get lost in the thousands of posts on there. So, for punishment, they rated my site terribly. One member even said 'bad customer experience' and wasn't even a customer of mine. I couldn't do a thing about it, even when i asked them to remove unfair comment ratings...nothing!

As a result the website i paid one yrs hosting for has had to be shut down due to it being useless to me. Who the heck is going to go on there with a red circle?

I am looking into doing something about this, as i cannot help but feel it is not only unfair, it is disgusting. I was abused in the forum too, i was spoken too like i was an idiot. I was even called an airhead.

I'm not the only one to be abused on there either, i read through posts and found others accused of this that and the other.

I had a new business and now i don't because WOT members decided to do this to me and why? all because i didn't answer questions i never knew i had!
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Patsy

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Also, got more or less accused of lying, as it was intimated that i did see the answers, but that i chose not to reply to them. How stupid would that have been of me, if that was the case? It's because i didn't see them that all this started and got out of hand.
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smaug

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I have seen how they work on the WOT forum. I thought WOT would have given me a good idea of what's a safe site and not. But unfortunately, i have think again. It seems a handful of people on the WOT site can influence your ratings in a very unfair way. They can down grade you or give you bad comments with no good reason, only other than they can. Perhaps it makes them feel important or powerful. But in reality, it makes a farce of the rating system. If they don't like you, for whatever reason they can ruin your perfectly good website. And it is apparent, they can do this with no chance to challenge them, if you do they just become sarcastic, and give no good answer to your questions. Or for the makers of the site to hold them responsible for their actions. Their little games can ruin someones hard work and even their business.

I will not be taking much notice of WOT ratings from now on.
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Emmy

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Hello Patsy,
I'm sorry to hear this is so frustrating for you. I would like to point you to another thread that was answered by our VP of Customer Support last week regarding this very issue: WOT reputation levels. I hope this will be helpful to you.

Kind Regards,
Emmy
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Patsy

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Hello Emmy,

yes i saw that and replied.

I have copied most of the sarcastic, rude, belittling, making out your lying replies on the WOT forum, so if any member sees this and says that doesn't happen, then i have proof, whether the replies are removed from the forum or not, i still have the proof!
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Patsy

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Here is another site: http://thundercloud.net/infoave/new/?... where i commented.
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Emmy

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Yes, good, glad you're not referring to me :) We would never be sarcastic or rude to the people who use our forum. I really am sorry this has been a frustrating experience with the WOT forum, I hope the forum thread I linked to above from our VP of Customer Support was helpful. Let us know if we can be of assistance while you build your site.

Kind Regards,
Emmy
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Patsy

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It will be interesting to see if my other site will suddenly get downranked because i have spoken out and i get recognised by a WOT member. That site has a green circle, i'll email it privately to one of you if you like and you can see it is green circled, then if it gets downranked we will know it is all because of me speaking out and not because there is anything wrong with the site.
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Patsy

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Not all WOT members are like this! I did get great understanding and support from one..that person is wonderful...you know who you are i guess if you see this...bless you in every way!