Redeemed GYBO offer, but no domains listed on My Account?

  • 1
  • Question
  • Updated 8 years ago
I recently claimed the promotion of gybo and got to the redeem part with my credit card information. However, when I clicked 'redeem', it led to an error page but I received the CIRA domain for judyhuynh.ca in my e-mail. So it must've gone through right?

But when I log on to Yola's my account, no domains are listed.

What do I do?
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Judy Huynh

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  • confused

Posted 8 years ago

  • 1
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Jackie

  • 640 Posts
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Hi Judy Huynh,

I am looking into this for you, and will get back to you ASAP.

Thanks,
Jackie
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zulfikar

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even i have done same thing it is showing in 247identity.com but status shows as "pending" so is wrong with it...my domain name is www.venusinfotech.co.in
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Sanja, Official Rep

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Hi zulfikar,

I have alerted our Payments Department that you are experiencing this issue. Please allow them 48 hours to get back to you. Thanks for your patience.
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Stacey, Employee

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Hi Zulfikar,

In order for me to look up your account details, I will need to ask for your personal information. As this is a public forum, can you please email your email address used to Support@Yola.com and the subject as ATTN: Payments Department?

Kind regards,
Stacey
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Judy Huynh

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Thank you, Jackie:)

- Judy
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Jackie

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Hi Judy Huynh,

I have spoken with our engineers and the domain is registered to you, however due to a technical glitch unfortunately the domain hasn't yet been added to your account. They are working on fixing it, and it should be available to you in 24 hours.

These are the Whois details which indicates that your domain is registered:

Domain name: judyhuynh.ca
Domain status: registered
Creation date: 2011/04/12
Expiry date: 2012/04/12
Updated date: 2011/04/12

I will let you know as soon as I have update. Thanks for your patience as we work through this.

Cheers,
Jackie
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Jackie

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Hi Judy,

Our engineers are still working on fixing your domain. As soon as I have an update I will let you know.

Apologies for the delay in the meantime.

Thanks,
Jackie
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Judy Huynh

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Thanks so much Jackie for your help.
Is there any new update?

Strangest thing....
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Jackie

  • 640 Posts
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Hi Judy,

I am pleased to let you know that your domain is up and running. You can view your site by clicking here: http://www.judyhuynh.ca/

Thanks for your patience!

Cheers,
Jackie