Redeemed GYBO offer, but no domains listed on My Account?

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I recently claimed the promotion of gybo and got to the redeem part with my credit card information. However, when I clicked 'redeem', it led to an error page but I received the CIRA domain for in my e-mail So the domain registration must have been approved.

But when I log on to Yola's my account, no domains are listed.

What do I do?
Photo of Jawad Shuaib

Jawad Shuaib

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Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

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Hello Jawad

The domain has successfully been claimed with Yola, but it seems that you have multiple accounts with us, and the domain has been registered with a Yola account associated with an e-mail address different from the one you mentioned above. Please log in with your other e-mail address to have access to your GCBO Yola account and to use your redeemed domain.