If you need support from Yola please contact us via email@example.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Yola's Terms of Service (http://www.yola.com/terms) state that there is a 30-day money-back guarantee for paid services, however this does not apply to domain name registration, other domain name services, Yola Premier, Fotolia Image credits and for already redeemed credits.
If you would like a refund please could you forward your request to firstname.lastname@example.org and mark it for my attention. If you could provide us with more information on why Yola Silver does not meet your needs it would be most appreciated.