Refund Please... I find yola to hard to use.

  • 1
  • Question
  • Updated 9 years ago
  • Answered
Please give a refund Yola... as i find your online builder hard to use and it confusing, Also i dislike the problems with yola that goes on such as forms dont work , logging in problems etc..

However... i would like to keep my domain

Thank You Yola.


  • 3 Posts
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  • frustrated

Posted 9 years ago

  • 1
Photo of Brianna


  • 2045 Posts
  • 92 Reply Likes

I am sorry to hear how unsatisfied you are with Yola and would like to assist you with moving your domain and having our payments department look into refund options.

In order to transfer your domain to a new registrar, please follow these steps:

1. Your new domain registrar will give you a tag that you require in order to transfer the domain.
2. Send this tag to Yola (you can reply to this email) and we will add the tag to your domain.
3. The transfer will be initiated and go through the transfer process.

Once you provide us with your new registrars tag, we will be able to adjust your domain for you.

In the meantime, I will be asking our Payments Department to take a peek at your account and the refund possibilities that are available to you. Thanks for your patience in the meantime!
Photo of Stacey


  • 14 Posts
  • 1 Reply Like

In looking at your account, I am able to see that you have redeemed your free Get British Businesses Online domain name, and proceeded to purchase two additional years as a domain renewal.

Unfortunately we cannot offer refunds on domains that have been registered. Your domain has been purchased and set up on your behalf, and since we have already incurred the expense for this domain name with our domain registration partners, it is not possible to refund or change the domain name.

Our terms state: "You can not return or exchange your domain, all sales are final." I am sorry I cannot be of more help with this request.

As per your conversation with Brianna, you may transfer your domain away from Yola if you so shall choose.

If you have any further questions, please let us know and we will gladly assist you.

Kind Regards,