Renew

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I am having trouble renewing my website....when I go to pay the payment screen runs but does not load...anyone else have this issue or know how to fix it?
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Derrick Webb

  • 2 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
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Hi Derrick,

Could you please try an alternate browser or try clearing your cache? You can also check to see that you are running current versions of Flash and Java. If that doesn't work, please let us know your website address and we'll investigate further.
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Derrick Webb

  • 2 Posts
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DId not work. My website editing is working great. Would it be just as easy to call and renew? If so I can.
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Stefan, Official Rep

  • 4448 Posts
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Hello Derrick

I'm afraid you won't be able to renew via telephone, but online following the checkout process. Can you please give me your domain name or login e-mail (no password)? Then I'll be able to track your Yola account in our system in order to look into this issue in your account directly. Thanks.