trying to renew domain and acct....going back and forth with yola support for days over fee and acct. issues. Now my domain has expired and trying to renew all I get is a server down "oops" message. Been a customer for 2 yrs with a site that has had over 10,000 hits in 2 yrs. My issue is the fee increase...argued for days with staff with the fact that the fee for the year to cont with what I've had for 2 yrs is costing almost $50 more that it has the previous 2 yrs, but not getting anymore for that increase. Silver no longer offers free domain...so would still have to pay $20 for that renewal. I just don't get it...$50 more?....I have to "purchase" the domain I originally purchased from yola...AND I am carrying their logo at my current bronze status....so in a nutshell...$50 more for the year, I get nothing...but they cont. to get advertising on a site that is very active...NOW...at this point, begrudgingly...I am "throwing in the towel" cause the non profit assoc. I manage the site for can't be interrupted....and I get "oops" we're having server issues...then I went into advanced settings for my acct...and this is where I about reach my limit...IT'S IN SPANISH.....really? Yeah I got a bit nasty with one of the staff...so I'm hoping this isn't some kind of "that'll fix her" kind of thing. I need to be updated...renewed...upgraded to silver even if it doesn't come with domain...just because I want to get rid of yola logo cause I am done being their "cyber billboard" by the end of the day...so advise. Off to decompress, which may take alcohol intervention...and hope to check back and find things working!