renewal confirmation processed

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  • Question
  • Updated 7 years ago
I just payed my annual dues of renewal and stll getting e-mails from yola that my site will come off after june 30. Can someone please confirm my site wll be activated continually
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Jacob

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Posted 7 years ago

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jeremy, Employee

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Hello Jacob,

I can confirm your domain Jacobspersonalchefservices.com has been renewed until 30-jun-2012.

You can ignore any renewal emails you get sent as these have been sent in error. I will get one of our staff to look into why they were sent after your domain was renewed.

If you need any further assistance, please let us know.
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Jacob

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Also on my yola home page where it gives me all the options of my silver acct it still reads renew slver acct by june 30 at this time. I just want to make sure I dont loose my website and e-mail domaine etc. Alternatively I did get a confirmation e-mail from yola right away but just nervous because on notes saying to renew.
thanks
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Nathan, Champion

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Hi Jacob,

Sorry that you're having this problem. Jeremy said he's getting an employee to look into it, as it is just an error. You can ignore any messages that say your domain isn't renewed.

Nathan
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jeremy, Employee

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Hello Jacob,

I see you have renewed your domain but not your Yola Silver - this expires on June 30th.

If you want to renew your Yola Silver package you can still do this as it will expire today and you will lose your Yola Silver.

If you need any further assistance, please let me know or you can email us at support@yola.com and we can assist you further.