Renewal error

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  • Updated 8 years ago
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My Yola website will expire in 1 month
This is the email i got ...
When i payed for it there was 1 year pay in full and 1 year bonus , and the final bill said my Yola website expiring on june 2013 not june 2012 .
i have the transaction number .
Why i have to pay then ?
Photo of Friedrich


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Posted 8 years ago

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Photo of Stefan


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Hello Friedrich

When I look into your Yola account in our system, it tells me that your domain is registered until June 2013. So I'm surprised you got an e-mail saying something else. Could you please forward this e-mail to our e-mail support team: Judging from the info in our system, your domain shouldn't expire in June 2012. But maybe our e-mail team can make sure that there is no error when you provide the e-mail. Thanks!