renewal mot working

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I have renewed my yola silver account but my website is still inactive...why?
Photo of Jess Bowen

Jess Bowen

  • 2 Posts
  • 0 Reply Likes
  • confused

Posted 7 years ago

  • 1
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
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Hello Jess,

I have asked the Payments Department to take a look at this. Please allow them 24 hours to respond. Thanks for your patience.
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Jackie

  • 640 Posts
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Hi Jess,

Thank you for bringing to our attention. It appears that the renewal did not go through at our domain registration partner. Our engineers are currently investigating and as soon as we receive an update we will let you know.

Please accept our apologies for the delay in the meantime!

Thanks,
Jackie
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Jackie

  • 640 Posts
  • 35 Reply Likes
Hi Jess,

I am pleased to let you know that our engineers were able to resolve the issue, and your domain has been updated until 2012. You can check the registration details but entering your domain name in the public WHOIS database at this link: http://www.who.is/. Your site is also back up and running!

Thank you for patience as we worked on this issue.

Thanks,
Jackie