Renewal not live

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  • Updated 6 years ago
ed1b7c291975431686e6bdc9fc3ef82c - we have renewed our subscription for the website and the transaction number is above. Our website is still not back up and running. Please advise
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Summer Fun 4 All

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  • frustrated and confused

Posted 6 years ago

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Photo of Gop


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I would try republishing as a first step and hopefully that will get your site back up.
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Stefan, Official Rep

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Hello Summer Fun 4 All

I'm afraid to tell you that you only renewed your hosting package, but not your domain You were also quite late to renew because your domain expired at the end of March already. I'm sorry that it will now not be available for renewal any longer. Your domain is in a transitional status where nobody can buy it. This is beyond our control and works the same way with every domain registrar. It will take about 60 days until it is released for purchase again.

Before domains or hosting packages expire, Yola sends you multiple e-mail reminders, and there is an additional reminder on your My Yola dashboard when you log in. Did you receive our e-mail reminders?

What you can do now is wait until the transitional period of time is over and then try to repurchase your domain from us. I'm sorry I don't have better news for you at this time.