Renewed sites (that had previously expired) not showing up

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
Hi, I've just renewed two expired websites (domain names purchased through Yola). Payment has gone through and it says that the sites have been renewed - but they're not showing up yet. Instead I get redirected to a URL that has the website name but is missing the 'www' in front and is a different page entirely. How long does it take for renewal of a previously expired domain to be processed? And if it should be immediate, how can I resolve this problem?

The sites are and
Photo of Vanessa Wilson

Vanessa Wilson

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  • concerned

Posted 8 years ago

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Photo of Nazlie


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Hi Vanessa

Thank you for renewing your domains. I have checked your payment records and I see that the payment for is online.

However, the payment for the other domain, has not yet been processed. However, this does not mean that there are any problems. It could be a delay along the payments process and may show up in the next few hours on our side.

I am going to ask one of the Payments team to check. Please allow 24 hours for someone to respond to you about this.

Thank you
Photo of Marije

Marije, Official Rep

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Hello Vanessa,

The domains you have renewed recently are and The domain expired in December 2010 and you would need to repurchase it if you would like to use that domain again (it is available for purchase).

We don't have a record of a renewal payment for on our side and it wouldn't have been possible to renew the domain as it had expired. If you have a copy of a receipt of payment to Yola for that particular domain renewal, could you send it to us ( and mark it for my attention (Marije).