• 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
Hello, you emailed me saying I could renew my package for free, and then when I clicked the link it came up saying I need to pay £17.95. Please could you honour your quote.
Photo of Kayleigh Picton

Kayleigh Picton

  • 1 Post
  • 0 Reply Likes
  • Very angry and upset

Posted 8 years ago

  • 1
Photo of Nazlie


  • 1721 Posts
  • 51 Reply Likes
Hi Kayleigh

I think there may have been a misunderstanding in the information you received from us and I do apologise if this is the case.

Did you sign up with Yola via the Getting British Business Online (GBBO) programme?

If you have done so, then only the first year's hosting and domain is free. If you are unsure of your account, please share your domain with us so that we can check to see which hosting package you are on.