Renewing Silver

  • 3
  • Question
  • Updated 6 years ago
  • Answered
I dont understand the email I have had from Yola, regarding renewing my Yola silver account. It states "And don't forget - if you redeemed your custom domain credit when you subscribed to Yola Silver, your domain will expire along with your Silver subscription. Once it expires, we can't guarantee you'll be able to renew it"...I paid extra to renew britSAL.net with Yola, and should have this domain until August 2014. The email doesnt give me much notice...and for sure I dont want my files deleted. I feel we should be given a months notice when Silver is about to expire. I wont have the available funds for three weeks, which means my site will be messed up, and I will probably be charged double to renew it. I also thought we had 5GB of storage per site? It's really rather distressing.
Photo of BritSAL

BritSAL

  • 217 Posts
  • 19 Reply Likes
  • Worried

Posted 7 years ago

  • 3
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hello BritSAL

I do understand your distress about the Yola Silver renewal email because it does not address your particular situation.

I would like to reassure you that your domain does not need to be renewed along with Yola Silver. Your custom domain, BritSAL.net, expires in August 2014, as you correctly pointed out. The email only applies to those users who have not independently renewed their domains.

We would like to assist you and I have emailed you about the Yola Silver renewal. Please check your email for an update.

Thank you
Nazlie
Photo of BritSAL

BritSAL

  • 217 Posts
  • 19 Reply Likes
Thank you Yola :-)
Photo of Sarah W

Sarah W

  • 27 Posts
  • 0 Reply Likes
Hi, I am not sure how much it's going to cost me when my subscription runs out, I know when my silver subscription and my domain run out but i dont know how much either of them will cost to renew
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hi Sarah W,

Since you are a Yola Silver subscriber and have signed up through our GBBO program, after the discounted first year, the Yola Silver package costs £64.95 to renew. Subsequent renewals will be £58.

Because co.uk domains are registered for periods of two years, as per registry policy, you will only need to renew your domain the following year (e.g., if you purchased your domain in 2011, you will only need to renew it in 2013). Domain renewal for a co.uk domain costs £12.95.

Please note: Your co.uk domain is renewed every two years, and does not form part of your annual Yola subscription renewal. Well before your domain and package is due to expire, you will receive notification emails reminding you of this.

I hope that information helps! Please let us know if you need further clarification.
Photo of Sarah W

Sarah W

  • 27 Posts
  • 0 Reply Likes
thanks for that. I notice you always reply really quick in here! Well that seems well worth it and I'm suprised the .co.uk is so low! is that right £12.95 for TWO years? Wow :) thanks
Photo of Sarah W

Sarah W

  • 27 Posts
  • 0 Reply Likes
for some reason i had it in my head it was £99 per year....I don't know who told me that! As soon as I created the business got about 100 sales calls a day so paid for stuff then totally lost track haha!
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hi Sarah W,

I think you might be thinking of our Yola Silver price in US dollars which is $99.95. Since you signed up through our partnership program, you got a bit of a deal :) Enjoy!