I dont understand the email I have had from Yola, regarding renewing my Yola silver account. It states "And don't forget - if you redeemed your custom domain credit when you subscribed to Yola Silver, your domain will expire along with your Silver subscription. Once it expires, we can't guarantee you'll be able to renew it"...I paid extra to renew britSAL.net with Yola, and should have this domain until August 2014. The email doesnt give me much notice...and for sure I dont want my files deleted. I feel we should be given a months notice when Silver is about to expire. I wont have the available funds for three weeks, which means my site will be messed up, and I will probably be charged double to renew it. I also thought we had 5GB of storage per site? It's really rather distressing.
Posted 9 years ago
Hi Sarah W,
Since you are a Yola Silver subscriber and have signed up through our GBBO program, after the discounted first year, the Yola Silver package costs £64.95 to renew. Subsequent renewals will be £58.
Because co.uk domains are registered for periods of two years, as per registry policy, you will only need to renew your domain the following year (e.g., if you purchased your domain in 2011, you will only need to renew it in 2013). Domain renewal for a co.uk domain costs £12.95.
Please note: Your co.uk domain is renewed every two years, and does not form part of your annual Yola subscription renewal. Well before your domain and package is due to expire, you will receive notification emails reminding you of this.
I hope that information helps! Please let us know if you need further clarification.
Since you are a Yola Silver subscriber and have signed up through our GBBO program, after the discounted first year, the Yola Silver package costs £64.95 to renew. Subsequent renewals will be £58.
Because co.uk domains are registered for periods of two years, as per registry policy, you will only need to renew your domain the following year (e.g., if you purchased your domain in 2011, you will only need to renew it in 2013). Domain renewal for a co.uk domain costs £12.95.
Please note: Your co.uk domain is renewed every two years, and does not form part of your annual Yola subscription renewal. Well before your domain and package is due to expire, you will receive notification emails reminding you of this.
I hope that information helps! Please let us know if you need further clarification.
thanks for that. I notice you always reply really quick in here! Well that seems well worth it and I'm suprised the .co.uk is so low! is that right £12.95 for TWO years? Wow :) thanks
for some reason i had it in my head it was £99 per year....I don't know who told me that! As soon as I created the business got about 100 sales calls a day so paid for stuff then totally lost track haha!
