Request (unable to save change)

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  • Question
  • Updated 6 years ago
  • Answered
Dear Sir,

I am unable to save my website after making changes. my website is
www.xrayup.yolasite.com
i am also attaching print screen of error, the problem is in home page
of my website, i was configuring html script of tracemyip.com to view
traffic on my web page but after save once website and publish , my
home was unable to fully load, home page is not fully loading in
global mode as well as sitebuilder mode. but all other pages is
working fine.

hence please help me to resolved the issue ASAP, i will great thankful to you.

Thanks & Regards
Deepak Kumar
Add: City Meerut, India
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Deepak Kumar

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Posted 6 years ago

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Stefan, Official Rep

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Hello Deepak

From what you're telling me and after having checked your Yola account, I'm afraid that the custom code you added may either contain errors, or not be compatible with Yola Sitebuilder. Do you still have access to the HTML Widget where you add the code? If so, please remove the widget. If not, then the sad news is that you will need to recreate your home page. Your best bet will be to replace your home page by a new page. Name it "index" to overwrite your existing home page which contains the code errors. Once done, you will be able to redo your home page and save it. If that doesn't work, please let me know.

If you'd like to give your custom code another try, please review it carefully and test it on a test page first. If it still doesn't work, you can delete that page. Please note that you will need to check your custom code on your own as we don't have the capacity to do this for you.
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Deepak Kumar

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Thanks, Mr Stefan Wagner,

I try, but i have lost the HTML access.

and the home page has use full data of last 1 year. can you please remove "tracemyip" widget, its at starting on the page and below at marquee widget. i am also attaching widget image.

Thanks
Deepak.
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Deepak Kumar

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Dear Sir,
I have create new page and overwright it is getting save, but unable to find redo option. pl. suggest.
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Laura Thomas, Social Media Coordinator

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Hi Deepak,

I was able to remove the code from that widget but not the widget itself so I am unsure that it will resolve the error you are experiencing but please give it a try. If it doesn't help, please refer to Stefan's reply above.
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Deepak Kumar

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Dear Mam,

As Discussion with Mr. Stefan Wagner, i create index page and and overwrite on old index page, and after i tried to redo by ctrl+z and by searching redo option, but there was no redo option and nor ctrl+z was working after doing this activity. i have lost my data, now i have some old back of my HTML Home page, and by this i am recreating website again as possible.

Regards
Deepak Kumar
www.xrayup.yolasite.com
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Stefan, Official Rep

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Hello Deepak

I'm afraid that there is no redo option. There is no way of restoring old content or widgets. If you have overwritten your index page, you will need to rebuild it from scratch, and if you add code carefully, you should have a new index page that works.