Responding to feedback

  • 1
  • Question
  • Updated 11 years ago
  • Answered
I guess several people are responding to my questions and I have not replied. Where do I read what they say and how do I reply to them? I AM RESPONDING to my emails. Do I have to repeat my responses on this page too?
Photo of kathe


  • 20 Posts
  • 0 Reply Likes
  • curious

Posted 11 years ago

  • 1
Photo of Sean Crotty at SynthaSite

Sean Crotty at SynthaSite

  • 46 Posts
  • 11 Reply Likes
Hi Kathe,

We have two ways for you to submit questions and get answers.

One is here in Get Satisfaction. You'll see that there are 14 SynthaSite employees who participate here, answering questions and reading feedback from people who use SynthaSite. There are also other users here in Get Satisfaction who also answer questions.

The other way is to submit a question through our support system on the website. Some of the same SynthaSite employees answer those.

You do not have to repeat your response. One response to any message is enough, as long as you keep to the same system where you started that conversation (in Get Satisfaction or on the SynthaSite website).

Please let us know if you are not getting a satisfactory response. Thanks,