Save button doesn't work?

  • 1
  • Problem
  • Updated 9 years ago
  • Acknowledged
Has anyone noticed that the fourth or fifth time you save, the button doesn't work? Anyone know why? It gets quite annoying because I have all my updates done, and the save button just stops working!!

Then I have to start all of my work all over again!
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Andrew2

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  • concerned

Posted 9 years ago

  • 1
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Peter

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Hello Ail677,

These things can be quite frustrating. If everyone yelled in unison of their experience at some time or another we would all know.

Many solutions being suggested and each have worked for some of us.

Clear your browser cache and restart your browser.
Try another browser. FireFox is highly recommended here on Yola (but not by everyone). I have also used Chrome, Safari and Flock . IE can be a bit frustrating at times.
It's always worth checking another site in another tab just to convince yourself that your still active on the web. and can connect to other sites.

Sometimes there can be a bit of a delay and then all of a sudden it comes good again and your away. You can always check on this forum to see if there are notices of outages or maintenance or others experiencing similar things at the same time.

Post a message here, as you have done, or send an email to yola@support.com. Doubt as to whether or not it's something on your side can be really frustrating. I think we sort of build a sixth sense with time and can begin to deal with some of those frustrations. They're not happening every minute of the day. But always memorable at the time they are happening.. :)
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UK Duke, Champion

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I also have found this to be the case with the save button - occasionally it wont work - By simply clicking on the page then for example adding a text symbol and then deleting it somehow makes it work again.

Its a hard one to report because although you mention its every 5 times i find it happens a lot less (but it does happen) - I often find I get the never ending saving symbol. Which i have found actually saves the page but then doesn’t come back from its saving state.

Like I say it’s one of those things which are very sporadic and so is very hard to debug. I could hit save 1000 times and it wont do it, then for some reason it does! Problems like this tend to be caused by an external factor. It’s trying to discover what that external factor is, that’s the hard part.

Lee.
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Ruth

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Ali677,

I'm sorry to hear that you are having this problem, and I apologise for the inconvenience. Can you tell us what browser you are using (eg Firefox or Internet Explorer).
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UK Duke, Champion

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Hi Ruth - I'm Firefox - i really believe its something to with user connections, rather than a bug, may be worth looking into.
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Ruth

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Thanks, The Duke. It makes us hard to fix if we can't replicate the problem, but the more information we can gather the better.