'Save Page' Issue

  • 5
  • Problem
  • Updated 4 years ago
  • Solved
Get error when trying to save my page and then another error that it has not been reported. 'Tis getting late and I am fearful that if I just close I may lose my work. Help...ASAP!
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clouda9

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  • patiently waiting

Posted 10 years ago

  • 5
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Monique, VP of Customer Support

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Hi clouda9

Sorry to make you wait on this one. Since I am a day late in getting back to you, can you tell me if you still have this problem?

Do you remember what changes you made just before you got the saving error? You are good at error reporting, so I am hopeful that you can share some additional detail with me that will help us to debug this issue.

Cheers
Monique
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mikki

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i need help with this!!!
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Monique, VP of Customer Support

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Hi mikki

The problem Clouda9 reported was a month ago and it has since been sorted out. You just wrote minutes ago saying you still need help and are waiting for a response. I would really like to help you, but I need more information about the problem you are experiencing. Please give me as much information as you can about your particular problem and I will do my best to help you!
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Monique, VP of Customer Support

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Hi mikki

Thank you for your patience. I need a copy of the error that pops up. It would also help if you could email one or more of the pictures you tried to add to support@synthasite.com. (If you email me at this address I might also be able to track down the error message if it was reported through our system)

Once we can figure out what the problem is we can work on a solution.
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mikki

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this is the error
// ------------------------- //
// ---- User Message ------- //
// ------------------------- //

// ------------------------- //
// ---- API Details -------- //
// ------------------------- //

API : PageAPI
Action : save
URL : /APIController?APIType=PageAPI&Action=save

// ------------------------- //
// ---- Error Details ------ //
// ------------------------- //

Message :
java.lang.Exception: Error saving page
at com.incubeta.synthasite.api.data.PageAPI.save(PageAPI.java:704)
at sun.reflect.GeneratedMethodAccessor206.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.incubeta.synthasite.api.core.APIBase.processRequest(APIBase.java:220)
at com.incubeta.synthasite.api.core.APIController.processRequest(APIController.java:130)
at com.incubeta.synthasite.api.core.APIController.doPost(APIController.java:226)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:437)
at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:366)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
at java.lang.Thread.run(Thread.java:619)
Caused by: java.lang.NullPointerException
at com.incubeta.synthasite.page.PageDefinitionParser.saveComponent(PageDefinitionParser.java:253)
at com.incubeta.synthasite.page.PageDefinitionParser.parseRegions(PageDefinitionParser.java:199)
at com.incubeta.synthasite.page.PageDefinitionParser.savePage(PageDefinitionParser.java:115)
at com.incubeta.synthasite.api.data.PageAPI.save(PageAPI.java:676)
... 26 more

// ------------------------- //
// ---- Post Data ---------- //
// ------------------------- //

{
'pageId' : '8a4986c81b0f1656011b1d5cc8462c5c',
'definition' : '{\n \'id\' : \'8a4986c81b0f1656011b1d5cc8462c5c\',\n \'deletedComponents\' : [],\n \'regions\' : [{\n \'id\' : \'Body\',\n \'dbId\' : \'ce3e6f0e-2534-102b-9051-001111414a2c\',\n \'components\' : [{\n \'id\' : \'I19\',\n \'sequence\' : 0,\n \'typeId\' : \'14\',\n \'layoutId\' : \'1\',\n \'_status\' : \'edited\',\n \'_edittime\' : 1215976742842,\n \'properties\' : [{\n \'id\' : \'13\',\n \'v\' : \'\'\n}, {\n \'id\' : \'17\',\n \'v\' : \'\'\n}, {\n \'id\' : \'14\',\n \'v\' : \'\'\n}, {\n \'id\' : \'11\',\n \'v\' : \'\'\n}, {\n \'id\' : \'12\',\n \'v\' : \'\'\n}, {\n \'id\' : \'7\',\n \'v\' : \'  NICHOLAS JERRY JONAS

\\r\\n

\\r\\n His favorite book is A Wrinkle In Time.

\\r\\n His favorite band is Switchfoot.

\\r\\n His favorite singer is Johnny Lang.

\\r\\n Owns 5 guitars.

\\r\\n Favorite historical era is the 80s.

\\r\\n Favorite board game is Monopoly.

\\r\\n Is a big fan of the High School Musical movies.

\\r\\n Joe's favorite foods are chicken cutlet sandwich with mayonnaise, snow cones and his grandma's homemade pizza.

\\r\\n His favorite TV shows are Boy Meets World, Heroes, Lost, Friends and Most Extreme Challenge.

\\r\\n Like his brothers Nick and Kevin, Joe wears a purity ring. (They are Christian).

\\r\\n PAUL ADAM JONAS 2ND

\\r\\n

\\r\\n His favorite book is A Wrinkle In Time.

\\r\\n His favorite band is Switchfoot.

\\r\\n His favorite singer is Johnny Lang.

\\r\\n Owns 5 guitars.

\\r\\n Favorite historical era is the 80s.

\\r\\n Favorite board game is Monopoly.

\\r\\n Is a big fan of the High School Musical movies.

\\r\\n Joe's favorite foods are chicken cutlet sandwich with mayonnaise, snow cones and his grandma's homemade pizza.

\\r\\n His favorite TV shows are Boy Meets World, Heroes, Lost, Friends and Most Extreme Challenge.

\\r\\n Like his brothers Nick and Kevin, Joe wears a purity ring. (They are Christian).

\\r\\n PAUL ADAM JONAS 2ND

\\r\\n

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Monique, VP of Customer Support

  • 6294 Posts
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Hi Mikki

Thank you for the error detail. That is helpful. I need to pass this on to one of our engineers for debugging now, so there will be a bit of a wait as it is still the week end. Please be patient a little longer and someone will contact you as soon as we have any further information.
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mikki

  • 3 Posts
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thank you for the help
=)
-mikki
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Monique, VP of Customer Support

  • 6294 Posts
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Hi mikki

Are you still experiencing this issue? We are working hard on a fix for this bug, but if you have any further problems can you email us at support@synthasite.com?
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Jane

  • 86 Posts
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I have tried everything suggested so far and I am still not able to save. When I shut down for a day or two then I can save a few things and then it starts all over again and doesn't allow me to save any more.
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Sanja, Official Rep

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Hello Jane,

This sounds quite frustrating. Please can you try these suggestions:

1. Update your Flash.
2. Update your Java.
3. Try using a different browser.

Please do let us know how this goes!
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Jane

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Thanks, I found a solution very fast. I needed to press my Ctrl and + or - button to resize it. Thanks for the thought.
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ajyates

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Today i had an issue with my page saving when uploading an image. But solved the problem so ill write for in case others have the same issue....

I had created an image to link to another page and when i tried uploading it and it goes to the auto saving part it was crashing at that point and saving continuously and load nothing, so i would have to refresh my page.

I tried again in 2 other browsers and still the same, i created the image in a different format and still it wouldn't do it, then i renamed the image from "F1 - AJR # V2" to "dddddd" and then it finally worked so there must be some issues with uploading images named with certain characters.
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Laura Thomas, Social Media Coordinator

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You're correct, file names cannot contain special characters. We are looking at improving the error messaging to make this more clear going forward. Thanks for sharing here!
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Cheryl Hendricks

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Of all the times to have a problem! Christmas night. Building a website, have created about 6 pages so far. However, when try to save the last page I've built I get a report:

"Sorry, something went wrong.

We have logged the error for our records. Please try again. If the problem persists, email support@yola.com for further assistance."
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Sanja, Official Rep

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Hello Cheryl,

I'm sorry to hear that this happened on Christmas night. Could you please share site URL and the page where this error message came up? Also, what browser and version are you using?

We look forward to helping resolve this.
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Cheryl Hendricks

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site URL: www.homestead-hydroponics
Firefox 15.0.1

I went back in yesterday and did a save, but of course, I had already lost the page I was working on with this error happened. Will rebuild it, of course. But am planning on building about 13 websites this year, and really hope this doesn't happen too often.
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Jane

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Hi,

A few things I've learn about Yola site builder is:

1. It is more compatible with Firefox that most other browsers although Maxthon Cloud browser is 2nd in place.
2. Your browser should be updated regularly.
3. Adobe reader, flash player and shockwave should be updated regularly.
4. Java should be updated regularly.
5. Your computer needs to be cleaned regularly. Like your windows temp, current user temp, all users temp, temporary internet files, cookies, history, Java cache, download history, saved form info, saved passwords, etc.

When these things are kept up you'll find you will have fewer problems.
If you would like a great easy cleaner for these items mentioned try ATF Cleaner. It works great. You can Google ATF Cleaner and pick a place to download from.

Hope this helps.

Jane