Saving errors

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
Editing and resaving a page is bringing up the warning regarding a previously saved page.

If I acknowledge saving the current it brings up a previously saved version. The same happens if I select the saved version.

FF 7.0.1 All normal cleansing procedures performed.
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Gop

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Posted 7 years ago

  • 1
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Sanja, Official Rep

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Hello Gop,

We would like to get to the bottom of this. It would be fantastic if you could take a video capture of this issue to help us better understand. Here's one possible online video capture you could use: http://www.screencast-o-matic.com/
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Gop

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There are three options that appear in the warning box.
Use current version
Use saved version
Save page as

If I indicate the "current version" it processes but shows the previously saved version not the version that I am currently working on.
If I use the "saved version" it likewise brings up the previously saved version and the third option "save as" works as expected.

I hope that this explains it clearly.

The incidence was about 1 in 2 attempts a few hours ago now it seems to be stable again.
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Sanja, Official Rep

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Hello Gop,

Yes.. I do believe I understand what you mean. Often this happens when you have more than 1 instance of your Sitebuilder open. I'm not sure if this is the case for you or not. I am, however, glad to hear that everything seems to be fine again.

Please do let us know if the problem arises.
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Gop

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This continues to happen. Not at the rate of yesterday but has happened three times since. I can't put an explanation or can't see any systematic process that I am doing.

I have noticed though that the failure in uploading images is about 50% or more. It doesn't depend on file type or file size. It also doesn't depend on the number of files uploaded at a time from 1 to 10. It will work eventually by persistence but something is most definitely different from before yesterday. This was observed over a few hours with more than 100 images uploaded within that period. Unsuccessful uploads showed the progress bar with the blue activity inner bar moving through very quickly and the processing time subsequent was very fast. Successful uploads on the other hand showed a slower moving blue bar and a longer process after uploading before displaying the folder content. There was no error message on unsuccessful uploads.
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Brianna

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HI Gop,

Could you please email us at support@yola.com and include any site names that you are noticing this on? We would like to pass this information along to our engineers for further investigation. Thanks!
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Gop

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So now a new error is raising it's head:

A request error has occurred : The parameter "pageId", is required, received "null".

This occurred twice times and when escaped from reverted to a previously but many versions ago version.