Saving photo gets hung up.

  • 1
  • Question
  • Updated 6 years ago
  • Answered
Why does the program get hung up sometimes when it is saving a photo? It gets hung in never, never land; very frustrating.
Photo of Steven Center

Steven Center

  • 17 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
How big is the image (file size in Kb?) and what Yola subscription do you have? There are limits to the file sizes you can upload.
Photo of Steven Center

Steven Center

  • 17 Posts
  • 0 Reply Likes
I just have the free edition, but other photos I upload I sometimes don't have a problem with, and the size of my website is no where near what it says is allowed. It does this at random. Maybe I'm just to use to programs like Print Shop etc. This program does not give me the same uses that it does. I'll try another photo if I can and see what it does.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi Steven,

Yes your site has a large capacity but there are limits to any single file that can be uploaded. For Yola Free it is 5Mb per single upload. This can be determined by right clicking on your image file before uploading and looking at the properties. in there you will see your image file size. if it is less than 5 Mb then it will be fine. If your images are very large file size then compress them with one of the online image manipulation programs down to 100 Kb or less. A large image is of no benefit in a website and simply increases the loading time for the user. This means that they can get annoyed and move to some other site.

Sometimes it does take time or hangs even in the specs because of demands on the servers and I have noticed that sometimes this is happening when the Yola engineers are doing work on the builder.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Steven,

It is frustrating when things are not progressing as quickly as one would like. In addition to Gop's suggestion of compressing your image files, I also suggest clearing the cache in your browser. This could make quite a difference.

It could also be related to your file name. Please ensure that your file name does not contain any special characters. This can cause your image loading or saving to hang up.

Please do let us know if the problem continues.
Photo of Steven Center

Steven Center

  • 17 Posts
  • 0 Reply Likes
By the way, I checked the MB of a picture I wanted to upload and it was only 1.22 MB. but still wants to get hung up. ??? Thanks

PS. Sorry it did finally upload, but now it's now so big I can't reduce the size. I try to edit it with "Avery" and try to narrow it down and lock it in, but it doesn't make any difference, it's the same size:(
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
I would reduce your image sizes before uploading down to about 100 Kb.