• 1
  • Problem
  • Updated 6 years ago
  • Not a Problem
Yola support just visited my site the referring link was:
Photo of trory


  • 2 Posts
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Posted 6 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

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Hi trory

Please note the following clause from our terms of service:

You acknowledge, consent and agree that Yola may access, preserve and disclose your account information (including your name and contact information) and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary or appropriate to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Yola, its users and the public. Please see our Privacy Policy for more information on how we may use and disclose your account information.

In your case your account was accessed in order to respond to a support request about difficulty you were having verifying your site with Google.
Photo of trory


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OK, you think this use of personal information is reasonably necessary, how about if I ask for your personal email and account information, I consider that reasonabbly necessary. Face it, this is pixx poor security.
PS my site is verified with Google, it's Bing that's impossible, guess who plays favourites!
Photo of Gop


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Hi Trory,

If your email and password were actually displayed in that link then there is something very wrong and very unsecured. And I sympathise and agree.

if you are annoyed for the reason that was put forward and the password and login weren't actually displayed, then I think that shows the consideration of security that Yola have. They obviously take their own backdoor security seriously enough to use login facilities.

I'm hopeful it's my second reason but fearful that it's the first reason.