Serious problem please solve it...............

  • 1
  • Question
  • Updated 10 years ago
  • Answered
Sir, When every I want to upload files from my PC the button of upload does not work. Inaddition the picture insert is also not working. Kindly remove this error on immediate basis.

Regards.

Rehmat Khan.
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Rehmat Khan

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  • Frustrated

Posted 10 years ago

  • 1
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Monique, VP of Customer Support

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Hi Rehmat

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. What browser and browser version are you using?
2. What operating system are you using?
3. What version of Flash have you got installed. In order to find out click http://kb.adobe.com/selfservice/viewC.... Please ensure you are using the latest version of Flash. **This is very important information, so please let us know**
4. How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
6. Please can you try logging out of your Yola account and clearing your browser's cache. This link has more information:http://www.wikihow.com/Clear-Your-Bro...
7. Please can you make sure that your browser is set to accept cookies from Yola. This link has more information: http://www.google.com/cookies.html

Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.