Server not found error on new site after publishing

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • 1
My site, www.lightbox-design.ca is not working, even though I published it last Friday. With it being a weekend, I was giving the CIRA the benefit of the doubt that my site would be live come Monday, but it still is not. I tried in both Safari and Firefox but both say the server can not be found. Can you help or does this have to do with the CIRA?
Photo of gingerogers

gingerogers

  • 2 Posts
  • 0 Reply Likes
  • sad and frustrated

Posted 7 years ago

  • 1
7 years ago
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello gingerogers,

The problem is that the service that provides DNS for our domains (UltraDNS) is not responding. Our engineers and UltraDNS are working flat out to try to resolve this. In the meantime we are running a special script to fix the broken domains and manually fixing as many as we can.

We have now done this for your domain and your site should be up and running. Please let us know if you have further trouble!
7 years ago
Photo of gingerogers

gingerogers

  • 2 Posts
  • 0 Reply Likes
Thank you! It's working now.
  • 1

Powered by Get Satisfaction