Server/Sitebuilder Down?

  • 3
  • Question
  • Updated 6 years ago
  • Answered
I was in the middle of using the sitebuilder when I got an error that the server is down. Any ETA on when sitebuilder will be back up?
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes

Posted 6 years ago

  • 3
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes
Get this when trying to go to yola.com

Site off-line
The site is currently not available due to technical problems. Please try again later. Thank you for your understanding.

If you are the maintainer of this site, please check your database settings in the settings.php file and ensure that your hosting provider's database server is running. For more help, see the handbook, or contact your hosting provider.
Photo of rjk1@live.ca

rjk1@live.ca

  • 156 Posts
  • 9 Reply Likes
I just posted a similar question and get exactly the same error message you do Cory.
I have not heard from Yola yet
Photo of Barry Dixon

Barry Dixon

  • 18 Posts
  • 1 Reply Like
I am down also...
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello everyone,

We have just gotten alerts that we are down. Our engineers are on their toes to address this issue.
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes
Any idea on status Sanja.

Thank you
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hi Cory,

We thought we had it fixed but unfortunately it was short-lived. I wish I could give you a definitive time frame but I can't. Please know that our engineers are working furiously on this. Thanks for your continued patience.
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes
No worries.....In the meantime Im just working on spreadsheets and such :)
Photo of KanThaiDecor

KanThaiDecor

  • 2402 Posts
  • 263 Reply Likes
Mine is working...oh no gone again
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes
It just came back up...Ill hold on for an official reply to say its up for good before i start work again....but getting closer!

Spot on speedy service, thank you Yola team!
Photo of KanThaiDecor

KanThaiDecor

  • 2402 Posts
  • 263 Reply Likes
My published sites are fine but yola.com is down...first time in over 3 years I have seen this happen.
Photo of rjk1@live.ca

rjk1@live.ca

  • 156 Posts
  • 9 Reply Likes
Trying to access Yola to do some changes to my site and getting a site not available.

I have tried several different ways to get in but to no avail.

What is the issue, Yola??

This reply was created from a merged topic originally titled
Yola down.
Photo of rjk1@live.ca

rjk1@live.ca

  • 156 Posts
  • 9 Reply Likes
Yes, published sites are good.
Thanks Sanja can you let us know when you are back up again
Photo of rebecca.senick

rebecca.senick

  • 6 Posts
  • 0 Reply Likes
I have been having problems with yola sitebuilder all day. I've had a couple of sites since July and have been extremely disappointed with yola. There is always some problem going on which interferes with my progress or my customers' access to my site. I had heard such great things about yola, but other than the ease of use of the sitebuilder, I have seen nothing that extends beyond average.

Very frustrated and disappointed, Yola. I appreciate this forum and the politeness of those that help, but I can't help but to be frustrated. I'm pretty sure I'm on my way out.
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
We do understand your frustration and we are frustrated too. We always strive to provide the best service possible and we apologize that we are not providing this. We assure you that we are committed and we are trying to get this resolved as quickly as possible.
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes
I'm sad to say you are not having a great time overall with yola. I have been with yola since before they were yola (synthesite). Overall I couldnt ask for a better company to be with. Sure there are some features I would like that arnt here, but they are constantly adding and working on things to add to the features available.

Also they have been very helpful with coding issues for custom css, custom html issues etc. The community here has also been a great help in sharing ideas to further progress my sites.

I really suggest emailing the support with the specific issues or concerns you have and give them a chance.
Photo of rjk1@live.ca

rjk1@live.ca

  • 156 Posts
  • 9 Reply Likes
I agree. I have been with Yola before they were Yola and can only say the support and performance has been excellent over the years
Photo of rjk1@live.ca

rjk1@live.ca

  • 156 Posts
  • 9 Reply Likes
I have used Yola for over two years and this is unusual for them to be down.
Your site is still up and running at the present time.
I too am waiting to do updates on my site but in my two years it is rare for Yola to go down.
Photo of Cory

Cory

  • 86 Posts
  • 5 Reply Likes
Could it be...I think its up!!!
Photo of Philip Taylor

Philip Taylor

  • 355 Posts
  • 66 Reply Likes
Yes !!!
Photo of jeremy

jeremy, Employee

  • 1349 Posts
  • 90 Reply Likes
Hi there all!

We are very glad to say this problem has been resolved by our engineers.

We are very sorry for the inconvenience.

You should be able to log in and resume sitebuilding as usual now.

If you need any further assistance, please let us know.