Session Timeouts

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  • Updated 9 years ago
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Just getting started with Yola. It is working fine for me in site setup but the content manager I am working with is having terrible time with the site. She has tried two different Windows XP PCs using FireFox. She gets session timeouts after only 10 seconds. She has checked FireFox cookies twice and they are enabled. Can you suggest the next place to look?
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Keith Dunn

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Posted 9 years ago

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lambofgod

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So she gets the message while in the site builder that the session has become inactive?
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Keith Dunn

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Yes, she says it is within moments of logging in.
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Kershnee

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Hi Keith,

Sorry to hear you are having a problem with this. By content manager are you referring to the file manager?
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lambofgod

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I think she means that someone else is helping to build their site. We shall wait for their response though.
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Kershnee

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Thanks for clearing that up Lambofgod :)

Keith, can she try the following please:

* Check to see if you are having problems with your network or internet service provider.
* Clear your browser's cache. This link has more information: Clear your browser's cache - http://www.wikihow.com/Clear-Your-Bro...
* Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies - http://www.google.com/cookies.html
* Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript - http://www.ehow.com/how_4815661_turn-...
* Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer).
* Try loading the site on a different computer or network if possible.

If none of these suggestions solves your problem, please let me know.
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Keith Dunn

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Kershnee, thank you for the response. I have already tried all these things and had in fact already sent her this exact text with the links to make sure she checked all these things. She has tried two computers in two locations and two browsers and they all fail with different bizarre problems. I decided to focus on this particular computer and FireFox as I had the best hope of getting a specific answer. Of course, I have no access to these computers or a remote control service to use. This is frustrating to say the least, especially since I personally have had no problems at all. Thanks for any other suggestions you can provide, though I understand that Yola is almost certainly not the problem.
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Kershnee

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Thanks for trying out these suggestions. Sadly, I think the issue might be on the content manager's side. Would you mind emailing support@yola.com with login details into the account for me to just double test on my side. You can mark it for my attention.
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Keith Dunn

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Thanks but really not necessary. I have spent several hours in the site with no real problems. She is going to have to find someone local who is competent to help her work through the issues. No further action needed. Thanks again
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Keith Dunn

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Yes, content manager was probably a poor choice words. I meant the person responsible for actually composing and entering new content for blogs and pages. Thanks.